REFUND POLICY

Our simple and efficient return policy allows for a hassle-free online shopping experience!

WHEN CAN I MAKE A RETURN?

If the item arrives damaged or with quality issues, or if you don’t like your item, or the item doesn’t suit you, you have a 30-day period from the delivery date to make a return. Please contact us or apply for an exchange or refund. We apologize for the inconvenience, but we will not accept returns made after 30 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If the item is damaged during return shipping, we may charge 30-70% depending on the extent of the damage.

How can I make a return?

STEP 1: Contact our customer service team:Support@newstardance.com

STEP 2: Follow instructions from our team

DO I HAVE TO PAY FOR THE RETURN?

We are glad to provide FREE shipping on your FIRST RETURN for any orders!

But if you voluntarily choose a more expensive delivery method, the expedited delivery fee incurred will not be refunded and will be your personal responsibility.

After your first complementary return, all shipping fees for additional returns are your responsibility.

There are two options for additional returns:

① You can use the shipping label we provided and the return shipping fee will be deducted from your refund. Return shipping fee is $10.

② You can opt to use your own shipping method at your own cost.

In addition, if the item arrives damaged or with quality issues, we will take full responsibility and replace or refund the item free of charge, as well as cover the shipping costs to return the item to us!

REFUNDS

1.We do everything in our power to ensure a speedy refund! You can request a refund by emailing us, we will email you the shipping label of the item to be returned within 1-2 working days, and refund the money within 7 working days of receiving the returned item by the original payment method. If the item is damaged during the return shipping process, we may charge 30-70% depending on the degree of damage.

2.The 4.99$ shipping fee are non-refundable.

3.In addition, if you need to return an item for a refund due to damage upon arrival or other quality issues, please attach a picture of the item (including the damaged or quality part) to the email, and we will refund the full amount (including shipping costs) directly to the original payment method within 1-3 business days.

4.Please remember it can take some time for your bank or credit card company to process and post the refund too.

NOTE: If there are any issues with your return, please contact Customer Service

You can always contact us for any return question at [please indicate your contact email address].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.